The Nigerian Civil Aviation Authority has announced plans to introduce an automated system to monitor its personnel on night duty, a move aimed at improving supervision and preventing operational lapses that could leave passengers stranded at airports after hours.
The Director of Public Affairs and Consumer Protection, Mr Michael Achimugu, disclosed that his department is at an advanced stage of deploying the automation process.
He made this known in a post shared on X, stressing the need for stricter accountability among night-shift staff.
According to Achimugu, the initiative is designed to ensure that officers assigned to night duties are physically present at their posts and providing timely assistance to passengers when needed.
His stated, “We must build a system of monitoring our on-duty personnel. At the NCAA, we are in the final stages of automating that process in my department. I do not want a situation where passengers are stranded at night, and our CPOs who are meant to be on duty would be answering my calls from home while claiming to be at the terminal. With automation, I can see where they are, real time.
“We must embrace a work culture that places the highest possible standards on night-shift staff. Those are crucial hours where time should not be lost. Customers or patients are most vulnerable at night, and should be guaranteed efficient and speedy attention.”
He added that the proposed system would strengthen oversight, promote professionalism, and ensure that passengers receive prompt support during critical night-time operations.
