Ikeja Electric Plc has commenced the refund of payments made by customers who previously purchased electricity meters under the Meter Asset Provider programme.
The Punch reported that the electricity distribution company disclosed this during its September virtual stakeholder engagement, a monthly forum where it provides customers with operational updates, addresses complaints and explains developments affecting service delivery.
According to the company, eligible customers will receive their refunds as credits applied to their electricity vending transactions throughout the approved refund period.
“Customers can monitor their refund status online using their meter number or account number. The refund dashboard provides details including the meter cost, refund count, monthly refund amount, total refund received and last refund date, as well as the applicable refund token sent to the customer’s registered phone number or email address,” the statement read.
Ikeja Electric advised customers with concerns about their Meter Asset Provider refunds to use its official complaint channels or visit the nearest undertaking office for assistance.
The company also warned customers against patronising unauthorised electricians following recent incidents involving fatalities linked to unsafe electrical work.
Speaking during the engagement, the Head of Quality, Health, Safety & Environment, Olaniyi Olayiwola, urged customers not to allow unqualified or unauthorised persons to climb Ikeja Electric poles, work on power lines, tamper with electrical installations or carry out illegal connections.
He said recent incidents had resulted in the deaths of individuals who attempted to undertake unauthorised electrical activities on or around the company’s network.
“Please do not engage electricians to climb Ikeja Electric poles. If you see someone carrying out unsafe activities around our infrastructure, kindly report to us,” Olayiwola said.
He also advised customers against personally confronting people engaged in unsafe electrical activities, urging them instead to report such incidents through Ikeja Electric’s designated safety emergency channels.
Olayiwola further called on customers and communities to maintain sufficient clearance around high-voltage power lines, noting that encroachment on electricity infrastructure and inadequate right-of-way posed serious safety risks.
The Head of Corporate Communications, Kingsley Okotie, meanwhile, encouraged customers to depend on the company’s official communication and complaint channels for reliable information and prompt resolution of their concerns.
“Our engagement with customers goes beyond providing information. It is about ensuring that our customers have the knowledge and channels they need to stay safe, seek assistance and get their concerns properly addressed,” Okotie said.
