Amid increasing public attention on ride-hailing operations in Nigeria, Bolt has defended its marketplace model, highlighting transparency, sustainability, and the importance of fact-based discussions on driver earnings and fare structures.
The PUNCH reported that the mobility sector has recently seen debates around pricing models, platform commissions, and the financial realities facing drivers.
Speaking at a stakeholder meeting in Lagos, Bolt emphasised the need for conversations that consider the full framework of ride-hailing operations rather than focusing solely on commission percentages.
During the engagement with the media, Bolt shared a breakdown of a typical ₦5,000 ride in Lagos, revealing that drivers take home over 75 per cent of the fare.
The remainder covers platform commission and statutory obligations such as VAT and other government levies.
The company explained that its commission underpins essential marketplace functions, including safety infrastructure, insurance coverage, customer support, app development and maintenance, as well as initiatives that generate ride demand to ensure drivers have consistent bookings.
Bolt highlighted that Nigeria’s current economic climate, characterised by fluctuating fuel prices and rising vehicle maintenance costs, has put pressure on all stakeholders in the mobility ecosystem.
The company noted that pricing systems, driver incentives, and product offerings are constantly reviewed to maintain a balance between driver earnings, passenger affordability, and service reliability.
The briefing, Bolt stressed, was not a reaction to any specific protest or action, but rather a proactive effort to provide accurate information before misinformation shapes public perception.
Head of Regulatory & Policy Africa at Bolt, Weyinmi Aghadiuno, stated, “Sustainable ride-hailing cannot be evaluated solely through the lens of commission rates. The broader ecosystem includes investments in technology, safety systems and demand stimulation, all designed to help drivers maximise earning potential over time.”
She added, “Sustainable ride-hailing is not about commissions in isolation. It is about ensuring that drivers can earn consistently, passengers can access affordable and reliable transport, and cities can depend on safe, well-functioning mobility systems.”
Bolt reiterated its commitment to ongoing dialogue with drivers, riders, and regulators, stressing that transparency and collaboration are key to building a resilient and sustainable ride-hailing marketplace in Nigeria.
