The Nigerian Civil Aviation Authority has cautioned domestic airlines against persistent flight delays and poor treatment of passengers, warning that defaulters will face sanctions if the trend continues.
The warning was issued on Tuesday by the Director of Public Affairs and Consumer Protection at the NCAA, Mr Michael Achimugu, following an enforcement visit to the Abuja operations of three local carriers—Xejet, Rano Air and United Nigeria Airlines.
According to Achimugu, officials of the authority observed widespread non-compliance with consumer protection regulations, particularly the failure of airlines to provide timely and accurate information to passengers during delays.
He added that some operators deliberately avoided offering light refreshments after delays exceeded two hours, contrary to existing rules.
He described the practice as unacceptable, stressing that airlines must strictly adhere to passenger care provisions, especially during the busy December travel season when flight disruptions are more frequent.
While acknowledging the operational challenges airlines often face during the yuletide period, Achimugu insisted that such difficulties do not excuse neglect of passengers’ rights.
The NCAA spokesperson noted that the warning was not directed solely at the three airlines visited, but applies to all domestic operators.
“We have observed that many airlines do not give honest and timely information to passengers and try to evade the provision of light refreshments two hours into a delay, as required under Part 19 of the NCAA Regulations 2023. This is unacceptable,” he said.
He added that the authority has issued an ultimatum to airlines nationwide, assuring that compliance will be closely monitored and appropriate action taken against violators.
Achimugu explained that the inspections form part of the NCAA’s ongoing efforts to enforce consumer protection standards and safeguard passengers, particularly during periods of high travel demand.
