The Federal Competition and Consumer Protection Commission has raided and sealed the Abuja office of Contact Tele-performance Company, a visa support service provider, following allegations of consumer rights violations and assault on enforcement officers.
The Director of Surveillance and Investigations at FCCPC, Mrs. Boladale Adeyinka, led the enforcement operation. She stated that the commission was compelled to seal the premises due to the company’s repeated violations, including physical attacks on officials.
“The investigation into TLS—a private company offering visa support services to Nigerians—began in March 2025, following complaints from consumers over the non-provision of services they had paid for,” Adeyinka explained.
The situation escalated on March 25 when TLS allegedly refused to cooperate with FCCPC’s complaint resolution process. “Instead of addressing the complaint, their officers assaulted FCCPC operatives carrying out their lawful duty of enforcing consumer rights,” she said.
Further confrontation occurred when TLS officials allegedly refused to accept a summons letter and assaulted police officers providing security for the FCCPC team.
“In line with Section 18(1)(f) of the Federal Competition and Consumer Protection Act, the Executive Vice Chairman of the Commission, Tunji Bello directed the sealing of the premises,” Adeyinka stated.
She emphasized that FCCPC had reasonable grounds to believe TLS’s services were “inimical to consumer welfare,” leading to the suspension of its operations pending investigation.
Senior TLS executives, including the country manager and centre manager, have been summoned to appear before the FCCPC by 2:00 pm on Friday, June 20, 2025. Adeyinka warned against non-compliance:
“Section 33(3) of the FCCPC Act stipulates that failure to comply with a summons, without sufficient cause, is an offense punishable by up to three years imprisonment, a fine of up to ₦20m, or both. Section 33(4) goes further to state that any person who willfully obstructs or interrupts proceedings of the Commission is liable to the same penalties. TLS’s actions clearly fall under these violations.”
The original complaint involved “non-provision of paid visa processing services” by TLS, affecting numerous Nigerians relying on such services for travel documentation. The FCCPC has called on affected consumers to submit evidence as investigations proceed.
Adeyinka reaffirmed FCCPC’s commitment to consumer protection, stating that the sealing of TLS’s office serves as a warning to all service providers against violating consumer rights. “The Commission will not hesitate to act decisively in defence of consumer rights,” she concluded.
